Cancellations
At the Grill Academy we have achieved, what we believe, to be a good balance between our competitive prices and the requirements of our customers. As a result of this we have developed a 28 day cancellation policy. This policy applies to all cookery classes.
Cancellations more than 28 days from the date of the course: Outside of the 28 days from the date of the course we can be flexible. If we have notice then we can rebook you onto another course. If you can provide a replacement participant, you are welcome to do so at no extra cost. If you wish to cancel your booking we will offer you your money back.
Cancellations made less than 28 days from the date of the course: Inside the 28 days from the date of the course, we will re-list your course place for sale. If we are able to resell your place, we will refund you the cost of your course. However, if you can provide a replacement participant, you are welcome to do so at no extra cost. Inside 28 days we are not able to move you onto another course. Unfortunately, we are unable to offer any refunds inside 28 days of the date of the course.
We are not able to offer refunds or late notice amendments to courses where customers are unable to reach us due to adverse weather conditions. If you are unable to attend a class due to adverse weather conditions, please let us know as soon as you can. You may be able to claim on any travel insurance policies you have, or have taken out to cover your trip to us. In the event that you are unable to reach us, you may send someone else in your place. Please telephone us on 01865 342220 to let us know if this is the case.
Termination/Amendment of Events
Occasionally, we may have to cancel or postpone a class due to unavoidable circumstances or if a class is under-subscribed. In such cases, we will always try to give as much notice as possible and will notify all confirmed attendees offering to move you to another cookery course, or provide a voucher for the same amount of money (valid for 1 year) or a full refund. We will not be liable for any other costs or expenses that you may incur. If you need to arrange travel or overnight accommodation we recommend that you seek appropriate insurance.